How can we help?
Not Completely Satisfied?
Paula's Choice will provide a full refund or credit (including tax where applicable) for merchandise returned within 60 days of your purchase date. We're sorry, but shipping fees are not refundable.
Step 1. Fill out the Return/Exchange Form located on the back of your invoice. If you don't have your invoice you can print the Return/Exchange Form here.
Step 2. Package the items for return in any box and enclose the completed Return/Exchange Form.
Step 3. Mail your items to:
Paula’s Choice Returns
23215 66th Ave South, Bldg 1
Kent, WA 98032
Please note that you are responsible for shipping costs and the safe return of merchandise.
Step 4. Most returns are processed within 3-5 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.
Our promise to you
Non-irritating, fragrance free
Bring on skin that’s dry, oily or somewhere in between. Give us the wrinkles, rosacea, acne, blackheads, and big pores. Paula’s Choice Skincare treats them all. Without irritation. No added dyes. 100% fragrance free. Our products are based on our unique combination of research, reviews, and results-driven product development. Finally, products that really work.
No Animal Testing
Animal testing is not okay with us. Never has been. We don’t fund any independent source to do it for us, either. In fact we’re members of the Leaping Bunny Program, which means not only have we eliminated animal testing from our company, but also from our ingredient suppliers. We love animals so much; our employees bring their dogs to work. Keeps things real.
100% Money Back Guarantee
At Paula’s Choice Skincare we believe our products will work as claimed. In fact, if you are not completely satisfied with your purchase for any reason we will give you a full refund or credit (including tax if applicable) for products returned within 60 days of your purchase date. As usual for online purchases, shipping fees are non-refundable.